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Refund Policy

FUTLOV has a limited warranty that covers manufacturer's defects for 1 year after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice.


Water Resistant

FUTLOV Pasadena 94 watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. 

Returns:

The item has to be in "mint", "brand new", "unworn" condition so that we can restock and re-sell it once it has been returned back to our warehouse.

Once your watch has been returned, our warehouse staff will inspect it for any signs of damage or wear/tear. If they confirm they're in "brand new", "mint", "unworn" condition they will restock your order at which point we will immediately refund your order as well as notify you that your order has been successfully returned and refunded.

Does this mean if I've touched it that it's considered "worn/damaged"? - No. You absolutely may try it on (albeit carefully) and if you find that the fit is not right or for whatever reason you don't want to keep it then simply place it back in the box the same way it came and contact our support by sending an email to edwin@futlov.com  and we'll be happy to process your return.

Items must be unworn and in its original packaging no later than 30 days from date of purchase.

How do I go about returning an item?

To initiate a return please contact our customer care team either by emailing us at edwin@futlov.com and one of our customer care agents will take good care of you and help guide you through the return process for your specific location/country.

General tips when shipping your return:

- Securely pack your items in a shipping carton (your local post office can usually provide one in the right size).

- US customers: Print out and insert the authorization slip that our customer care agent sends you into the carton.

- Ship the package from your nearest post office.